Frequently Asked Questions
Questions you may have, answered all in one place.
Pricing
Does ClearTEQ offer volume discounts?
Please reach out to discuss enterprise pricing plans for large groups and associations.
Can my business afford to switch to ClearTEQ?
Absolutely, it’s never been more affordable! Our competitive rates include ClearTEQ’s feature-rich POS software and customer-focused technical support. Purchase only the hardware you need and sign up for the highly competitive payment processing rates with ClearTEQ Merchant Services.
Are there any contracts or additional fees?
We’ve designed ClearTEQ to give you the best experience by keeping everything transparent – with no additional or hidden fees. Our contracts are one-year terms. While we’re certain you’ll love working with us, there is no penalty or cancellation fee if you choose to end your annual contract and give us 60 days notice before the next renewal date.
What country and currencies are supported?
ClearTEQ is available for businesses across the United States and Canada. Create custom taxes for your region and accept multiple currencies including CAD, USD, EUR, MXN.
Is ClearTEQ Right for Me?
Who is ClearTEQ for?
Mobile, user-friendly and PCI compliant, ClearTEQ is for every shop that needs a fast, secure and reliable point of sale.
What kinds of business’ use ClearTEQ?
ClearTEQ is designed for small to mid-size retailers. Look for ClearTEQ in health food stores, convenience stores, flower shops, specialty retail stores, and countless others.
How much does it cost to switch to ClearTEQ POS?
We make it easy to switch by providing a secure integrated payment solution tied directly to our intuitive ClearTEQ POS. ClearTEQ Merchant Service fees are clear and easy to understand with no hidden fees or surprises.
What equipment do I need to run ClearTEQ POS?
ClearTEQ POS works everywhere you do business – all you need is an internet connection and a browser. Use your own computer or tablet (we recommend a 10” screen or larger) or purchase our quick start bundle to get going right away. ClearTEQ POS works with almost every Windows, Mac, iOS or Android device. We’ll supply the web compatible receipt printer and secure pin pad. Aside from these, we’re happy to help with any other existing equipment you have. No need to replace the barcode scanner or cash drawer from your old system. For the best experience, we recommend choosing from our certified hardware and browser compatibility list.
Is ClearTEQ POS just for the checkout? What about my back office?
ClearTEQ POS does more than just help you provide great service at the till. As an all-in-one system, the features you need for your shop are included: intuitive till design, advanced product and inventory management, real-time reporting, much more!
Can I monitor ClearTEQ from any device 24/7?
Absolutely. All you need is an internet connection to securely login to ClearTEQ. Access your store’s POS and back office from home, on-the-go, out-of-town, or even at the beach.
I have more than one till. Can I still use ClearTEQ POS?
Absolutely! You can have as many devices connected to ClearTEQ POS as you like. Use your own laptop or tablet in the back office or at home while other staff serve customers. If business is booming, or you have seasonal or pop-up store, just order another pin pad and we’ll get you up and running with another till right away. Receipts print to a shared printer or are emailed to the customer.
I have an existing payment processor. Do I have to use ClearTEQ Merchant Services with ClearTEQ POS?
Yes, ClearTEQ Merchant Services is fast, affordable and directly integrated with ClearTEQ POS, making transaction processing fast and secure. Great features and clear pricing make ClearTEQ Merchant Services the smartest choice for your business.
ClearTEQ is cloud based, how safe is my data?
ClearTEQ is securely hosted with a PCI DSS Level 1 Service Provider, the highest level of assessment available – ensuring that your data is safe and that you’re always open for business. No need to manage your own data backups, just login and maintain good internet habits like not opening email links, sharing passwords or using the same passwords on multiple sites.
Does ClearTEQ buy and/or sell client data?
No. We respect our customers and do not buy or sell client data.
Can I use ClearTEQ Merchant Services it own?
Yes, ClearTEQ Merchant Services is available as a stand-alone payment processor, or fully integrated with ClearTEQ POS.
Setting up ClearTEQ
ClearTEQ POS & Merchant Services sounds like a great fit for my business. How do I get started?
Great! We can’t wait to get start either! Just fill out this simple form, and we’ll be in touch right away. If you have any further questions, reach us at info@clearteqpos.com or call 1-888-406-6369.
If I have questions, is support available?
Yes, ClearTEQ POS is easy to use but we all get stuck sometimes. Our technical services team is available during business hours to help by phone or email. Emergency after-hours support is also available for a fee. For everyday questions, you can always refer to our online resources, including help guides and easy to follow training videos.
Do I need to change banks?
We are happy to work with your preferred banking partner – no need to change banks.
Can somebody set up my store for me?
ClearTEQ is designed to be simple and easy to use. Once signed-up, our team will set up your secure ClearTEQ account and guide you through connecting the required hardware. Use our easy import method to upload your products, and you’ll will be ready to serve customers and accept payments in no time.
Is there a limit to the number of products I can add?
There is no limit to the number of products you can have. ClearTEQ’s real-time inventory management system updates every time you make a sale or receive an order. With ClearTEQ, there are no limits to your growth.